When you visit our website, our servers temporarily store each access in a log file. The following data is collected and stored, without any action on your part, until it is automatically deleted after twelve months at the latest:
This data is collected and processed for the purpose of allowing the use of our website (establishing a connection), ensuring system security and stability in the long term and allowing our Internet offering to be optimized, as well as for internal statistical purposes. The aforementioned information is not linked to or stored with personal data. Only in the event of an attack on the website’s network infrastructure or in case of a suspicion of unauthorized or abusive use of the website, the IP address will be evaluated for clarification and defence purposes and, if necessary, used for identification purposes in criminal or civil proceedings against the users concerned. The purposes described above, constitute our legitimate interest in data processing within the meaning of Art. 6 (1) GDPR.
If you contact us using the contact form on thewebsite, we collect the following information from you:
The fields marked with a * are mandatory. We use this data to answer your questions or provide the services you require and, if necessary, to contact you by telephone. The telephone number is never used for marketing purposes. The processing of your contact details or th ecreation of an account will be done based on your given consent pursuant to Art.6 (1) of GDPR. You can object to this data processing at any time (see contact details below).
You can sign up on the PCI Proxy Dashboard for a 30-day free trial account. You must provide the following information when registering:
The e-mail address and all other personal data you provide in connection with the trial account will be used solely to provide you with the PCI proxy test environment and related functionalities. At the end of the trial period, we will contact you to learn more about your experience with our service. The processing of your personal data is required for the performance of a contract pursuant to Art. 6 Abs. 1 lit. b GDPR. You can object to this data processingat any time (contact details see below).
The Chatlio service is also connected to the Slack service, which is why corresponding chat data is also forwarded to Slack Technologies, 155 5th Street, 6th Floor, San Francisco, CA 94103, USA. Our legitimate interest in the sense of Art. 6 para. 1 lit. f GDPR consists of the processing of your chat request or message. You can object to this data processing at any time (contact details see below).
We will only pass on your personal data if you have given your express consent, if there is a legal obligation to do so, or if itis necessary for the enforcement of our rights, in particular to assert claims arising out of the contractual relationship. In addition, we will pass on your data to third parties as far as it is necessary for the use of the website and the execution of the contract, namely the provision of the services you require and the analysis of your user behaviour. The use of the data forwarded for this purpose by third parties is strictly limited to the stated purposes.
We are entitled to pass your data on to third-party companies abroad if this is necessary in connection with the processing of your queries, the provision of services or marketing campaigns. These third-party companies are obliged to protect the privacy of users to the same extent as the provider itself. If the standard of data protection in a country is deemed to be unacceptable by Swiss standards or in respect of the EU General Data Protection Regulation, we shall use appropriate safeguards to ensure that your personal data is protected at all times in accordance with Swiss legislation and the EU General Data Protection Regulation.
Among other things, cookies help us to make your visit to our website easier, more efficient and more meaningful. Cookies are information files that your web browser automatically stores on your computer when youvisit our website.
Deactivating cookies via the Cookie Banner may prevent you from using the full range of features and functions of our portal such assubmitting contact forms or easily chatting with us.
We currently embed services from third party websites to provide extra functionality. Third-party cookies are cookies created by a website other than the one you are currently visiting.
For the purposes of needs-based design and the continuous optimization of our pages, we use the web analysis service GoogleAnalytics. In this respect, pseudonymized user profiles are created and small text files (‘cookies’) stored on your computer and used. Information generated by the cookie about your use of this website, such as:
is sent to servers of Google Inc., a company of the holding company Alphabet Inc., in the US and stored there. As part of this, before this data is sent within the member states of the European Union or other states that are party to the agreement on the European Economic Area and Switzerland, the IP address is truncated through this website’s IP anonymisation (‘anonymizeIP’). The anonymised IP address transmitted by your browser in the context of Google Analytics is not consolidated with other data from Google. The entire IP address is sent to a Google server in the US and truncated there only in exceptional cases. In these case, we ensure by contractual means that Google Inc. observes a sufficient level of privacy protection.
Google Ads conversion tracking (Google Ireland Limited)
For the purpose of conversion tracking (contact forms and free trials) we use Google Analytics in combination with Google Ads and Google Tag Manager. Google Ads conversion tracking is an analytics service provided by Google Ireland Limited that connects data from the Google Ads advertising network with actions performed on this Website.
Personal Data processed: Tracker; Usage Data.
Place of processing: Ireland – PrivacyPolicy
Google Tag Manager (Google Ireland Limited)
This type of service helps us to manage the tags or scripts needed on this Website in a centralised fashion. Google Tag Manager is a tag management service provided by Google Ireland Limited.
Personal Data that may be processed includes: Tracker information andUsage Data.
Place of processing: Ireland – PrivacyPolicy
We collect information about our customers to provide services to them we record the customer contact persons details. The customer data is either stored on paper or in digital form in the HubSpot CRM, a CRM service from HubSpot Inc., USA. HubSpot is a US company with a subsidiary in Ireland (HubSpot, 2nd Floor, 30 North Wall Quay, Dublin 1, Ireland). For further information see the service terms of service and the privacy policies of Hubspot Inc., at http://www.hubspot.com/terms-of-service and http://www.hubspot.com/privacy-policy.
The data stored in the HubSpot CRM system is generally used to manage the customer relationship, for the customer history, for billing lead management for operational services, for automated customer information, for alerting customers in the event of technical problemsor necessary technical adjustments, and in some cases also for inviting customers to technical occasions or events. The legal basis for the processing of your data for these purposes, is covered by fulfilment of a contract according to Art. 6 (1)(1) GDPR.
The data, we get from HubSpot and through other channels are also stored and managed from us with Salesforce, a Customer Relationship Management System (CRM), whose instances are based in Frankfurt (DE) and Paris (FR). The CRM system helps us stay connected to customers, streamline processes, and improve profitability. More information about Salesforce's privacy policies can be found on: https://www.salesforce.com/eu/company/privacy/full_privacy/
Mailing and Alerting
We use MailChimp to inform our clients about our services and technical issues. MailChimp is a service provided by Intuit Inc, 2632 Marine Way Mountain View, CA 94043, USA. The data being required for emailing will be sent to a server operated by Intuit in the United States. The legal basis for the processing of your data for the purposes is covered by contractual obligations according to Art. 6 (1) (1) of GDPR. Further information about the data protection offered by MailChimp can be found at: https://mailchimp.com/legal/privacy/
Our billing process is integrated with Zuora and uses the automated, recurring billing and invoicing feature. It is a PCI-compliant service, so all payment method information is not stored by Zuora or by Datatrans. The relevant privacy statements and contact details of Zuora can be found on the web site here.
You have the right to obtain information on the personal data that we store about you on request free of charge. In addition, you have the right to correct inaccurate data and the right to delete your personal data, as long as there is no legal retention duty or act of permission that allows us to process such data. You also have the right to demand the release of the data you have given us (right to data portability). On request, we will also forward the data to a third party of your choice. You have the right to receive the data in a common file format. For the aforementioned purposes, you can contact us via the e-mail address email@example.com. We may, at our discretion, require proof of identity to process your request. Apart from that you have the right to complain to a data protection authority at any time.
We only store personal information for as long as it is necessary
Contract data is kept longer by us, as this is required by statutory storage requirements. Retention requirements that oblige us to keep data arise from accounting and tax regulations. According to these regulations, business communications, closed contracts and accounting documents must be kept for up to 10 years. When we no longer need this data to carry out the services for you, the data will be blocked. This means that the data may then only be used for accounting and for tax purposes.
We take reasonable technical and organisational security measures that we deem appropriate in order to protect your stored data from being manipulated, fully or partially lost, or accessed by unauthorised third parties. Our security measures are adapted continually in line with technological developments. We also take internal data privacy very seriously. Our employees and the service providers commissioned by us are obliged to maintain secrecy and comply with the provisions of data protection law. In addition, they are granted access to personal data only in so far as this is necessary.
If you have any questions about data protection on our website, and would like to receive information or request the deletion of your data, please contact us by sending an e-mail to firstname.lastname@example.org.
Please send your request by letter to the following address:
Data protection officer: Michael McLoughlin
Representative in the European Union: Data Protection Officer
Planet Payment Group Holdings
Date: May 2022